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- Incipit Consulting - via vittor pisani 28, 20123 Milano
- info@incipitconsulting.eu
E-PATHOS EMOTIONAL PEOPLE EXPERIENCE TRACKING
E-PATHOS is the only People Experience Management platform that tracks customers’ and employees’ feedback and emotional experience through interactive video surveys that capture responses via image association.
These interactive video surveys created with E-PATHOS combine technology, creativity and knowledge of consumer behaviour.
They result in high redemption rates and place the customer at the heart of your attention.
nsure your listening is multichannel, too. With E-PATHOS, you can reach respondents via email, mobile phone, App, Website, Social media, Text Message and QR Code.
We want to be honest with you. Most surveys lack appeal and engagement, causing redemption rates to plummet.
E-PATHOS breaks away from the exclusively verbal and numerical language and the dullness of traditional questionnaires, instead embracing the concepts of mental association and figurative language.
È un approccio di ascolto diretto totalmente nuovo che permette di ottenere dati ed insight più profondi e più accurati rispetto alle tradizionali metodologie di ascolto della Voce del Cliente.
Listening to feedback through the E-PATHOS interactive videos stimulates the memory of the experience and immerses respondents in the world of the brand.
As a result, the feedback collection process becomes an engaging experience, leading to a significant rise in the rate of listening participation and heightened customer involvement.
Video interaction facilitates the collection of feedback and captures the interest of respondents, optimising survey duration and ensuring high-quality data collection.
The use of images enables the emotional aspects of the experience to be captured in a precise and unambiguous manner.
The human mind processes images 60,000 times faster than the written word, making images much more memorable. The power of images! Trying to describe a landscape solely with words would require more than a thousand to provide an accurate depiction.
Image is synthesis!
Try to describe a landscape using only words: for an accurate portrait you will probably need more than a thousand.
During the interview, specific actions or responses in the video trigger alerts through the most popular digital contact channels, to company managers registered in the platform.
This feature facilitates contact with the sales team in the event of interest in new services or products, and generates new leads by collecting contact information during the interview video.
An effective "Close the Loop" system aids in prioritising and immediately obtaining feedback from your people experience project by acting on what truly matters.
The E-PATHOS Close The Loop system provides immediate alerts and information to your team to initiate concrete recovery and follow-up actions. When some experiences are recorded, the platform triggers real-time alerts (in the form of an email, text message, WhatsApp message, Telegram message, etc.) to those responsible for immediate customer win-back
The Customer Experience Video Coaching available on the platform supports the customer service and contact team in finding the right recovery solutions.
The possibility of providing writing boxes on request during the completion of the questionnaire or open boxes on specific touchpoints prompts respondents to share their stories.
The analysis of written texts further enriches the data and generates valuable insights. The words of customers and employees become tools for organisational transformation.
E-PATHOS reporting facilitates the reading of critical points and quickly highlights needs and expectations. E-PATHOS produces reports that leave their mark.
Navigable comments enable the front office to access customer stories and read positive comments.
Summary data is made available in real time to top management and customer experience managers via the dashboard.
The construction of a well-defined access hierarchy enables front-line managers to access data in distinct and tailored ways.
E-Pathos seamlessly integrates with leading CRM, ERP and HCM platforms. Data are easily exportable and securely available to sales and marketing teams.
During the interview, specific actions or responses in the video trigger alerts through the most popular digital contact channels, to company managers registered in the platform.
This feature facilitates contact with the sales team in the event of interest in new services or products, and generates new leads by collecting contact information during the interview video.
An effective "Close the Loop" system aids in prioritising and immediately obtaining feedback from your people experience project by acting on what truly matters.
The E-PATHOS Close The Loop system provides immediate alerts and information to your team to initiate concrete recovery and follow-up actions. When some experiences are recorded, the platform triggers real-time alerts (in the form of an email, text message, WhatsApp message, Telegram message, etc.) to those responsible for immediate customer win-back
The Customer Experience Video Coaching available on the platform supports the customer service and contact team in finding the right recovery solutions.
The possibility of providing writing boxes on request during the completion of the questionnaire or open boxes on specific touchpoints prompts respondents to share their stories.
The analysis of written texts further enriches the data and generates valuable insights. The words of customers and employees become tools for organisational transformation.
E-PATHOS reporting facilitates the reading of critical points and quickly highlights needs and expectations. E-PATHOS produces reports that leave their mark.
Navigable comments enable the front office to access customer stories and read positive comments.
Summary data is made available in real time to top management and customer experience managers via the dashboard.
The construction of a well-defined access hierarchy enables front-line managers to access data in distinct and tailored ways.
E-Pathos seamlessly integrates with leading CRM, ERP and HCM platforms. Data are easily exportable and securely available to sales and marketing teams.