#CustomerExperience
TURN
YOUR CUSTOMERS
INTO AMBASSADOR
E-PATHOS CX is a feedback management solution
that allows you to listen to your customers and collect data in real time through
interactive video interviews.
#CustomerExperience
TURN YOUR CUSTOMERS INTO AMBASSADOR
E-PATHOS CX is a feedback management solution
of feedback management
that allows you to listen to
your customers and collect data in real time through interactive video interviews.
interactive video interviews.
and collect data in real time
CAPTURE THE EMOTIONAL EXPERIENCE OF YOUR CUSTOMERS
E-PATHOS is the only platform capable
of capturing customer feedback and emotional experiences through the use of images.
Proposed after a purchase experience, customer service contact or inquiry, this platform helps you gain an in-depth understanding of the customer journey.
customer journey.
CAPTURE THE EMOTIONAL EXPERIENCE
OF YOUR CUSTOMERS
capable of capturing customer feedback and emotional experiences
the use of images.
Proposed after a purchase experience, customer service contact with customer service
or an inquiry, helps to understand in depth
customer journey.
MONITOR YOUR CX DATA IN REAL TIME
Relying on a data-driven model of continuous monitoring, the structured dashboard enables you to:
- Highlight KPIs, reducing reporting times and minimising the risk of errors.
- Quickly identify critical points and prioritise actionable steps.
- Build an informed hierarchy to disseminate data in a targeted manner within the organisation.
MONITOR YOUR CX DATA
IN REAL TIME
Relying on a data-driven model of continuous monitoring, the structured dashboard enables you to:
- Highlight KPIs, reducing reporting times and minimising the risk of errors.
- Quickly identify critical points and prioritise actionable steps.
- Build an informed hierarchy to disseminate data in a targeted manner within the organisation.
CLOSE THE LOOP
The "Close the Loop" system facilitates real-time transmission of customer
feedback
to an internal team (pre-defined by the company), enabling immediate and concrete actions.
In fact, the settings defined during registration and based on customer responses trigger immediate alerts (in the form of emails, text messages, WhatsApp messages, Telegram messages, etc.) which are sent to those responsible for immediate customer win-back.
CLOSE THE LOOP
The “Close the Loop” system facilitates real-time transmission of customer feedback to an internal team (pre-defined by the company), enabling immediate and concrete actions. In fact, the settings defined during registration and based on customer responses trigger immediate alerts (in the form of emails, text messages, WhatsApp messages, Telegram messages, etc.) which are sent to those responsible for immediate customer win-back.
