Resources
Capture the emotional aspect of success by going beyond the Net Promoter Score (NPS) and using the Net Emotional Score (NES) to revolutionise your business.
When it comes to customer experience management, the first questions we ask ourselves are: “What is the main
Corporate wellness: investing in worker and customer satisfaction
There is a lot of discussion regarding Corporate Wellness. Although it may appear contradictory, it is actually something
The Digital Customer Experience will make the world a better place!
Our digital experiences are escalating, making it increasingly vital for both companies and users to take notice! A
Onboarding, I don’t fear you: everything you need to know about the steps, significance and tools for managing the integration of new hires into a company
Onboarding, I don’t fear you: everything you need to know about the steps, significance and tools for managing
Zero party data: let’s play together with the customer!
Companies desire it, marketers covet it, and some users want to protect it. No, it’s not a riddle,
Patient experience in the healthcare sector: shifting into the right gear!
Patient Experience is becoming increasingly important to those working in the healthcare industry. But what exactly is patient
The Integrated Digital Workplace: a New Superpower for Companies
Have you ever wondered how a #digitalworkplace could enhance your company’s performance? If you’re unfamiliar with this expression,
Personas Experience and how to build it in the Martech Era with AI – Artificial Intelligence
In marketing, it is strategic to understand the reasons behind the product choices of customers and their expectations
How to build an effective feedback management program and find valuable information
While there are various ways to invest time and resources in gathering and analysing indirect customer information from
What we must know about our customer
Listening to the customer’s voice and managing feedback have received significant attention in recent years, as evidenced by
TRANSFORMING FEEDBACK INTO ACTIONS
Listening to customers and employees is a process that generates a lot of data, especially when using an
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