E-PATHOS is a feedback management platform that enables thorough user profiling via video interviews conducted in-store or directly online with customers.
The platform analyses feedback to structure high-performance up-selling/cross-selling strategies and generates new leads by collecting and processing data provided directly by customers (Zero-Party Data).
Zero-party data for more targeted strategies targeted
E-PATHOS is a feedback management platform that enables thorough user profiling via video interviews conducted in-store or directly online with customers.
The platform analyses feedback to structure high-performance up-selling/cross-selling strategies and generates new leads by collecting and processing data provided directly by customers (Zero-Party Data).
Enhancing CX in a targeted manner with intelligent algorithms
Enhancing CX in a targeted manner with intelligent algorithms
with intelligent algorithms
Real-time data analysis allows for identifying
factors influencing customer satisfaction, leading to creating more compelling
content co-generated with the customer. content co-generated with the customer.
Accurate user profiling.
CRM enhancement.
Customer engagement through immediate feedback and customised content.
Through these customised survey paths, E-PATHOS generates engagement and interest, nurturing relationships with both customers and employees(when the platform is used inthe employee experience domain)
Customer and employee loyalty
Through these customised survey paths, E-PATHOS generates engagement and interest, nurturing relationships with both customers and employees(when the platform is used inthe employee experience domain)