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- Incipit Consulting - via vittor pisani 28, 20123 Milano
- info@incipitconsulting.eu
Turn feedback from your customers and employees into decisive actions.
Continuously listen to them in real time to manage the relationship and create a one-of-a-kind experience.
The only People Experience Management platform that tracks customers’ and employees’ feedback and emotional experience through interactive video surveys that capture responses via image association.
The use of images enables the emotional aspects of the experience to be captured in a precise and unambiguous manner.
The human mind processes images 60,000 times faster than the written word, making images much more memorable. The power of images! Trying to describe a landscape solely with words would require more than a thousand to provide an accurate depiction.
Image is synthesis!
Try to describe a landscape using only words: for an accurate portrait you will probably need more than a thousand.
Listening to feedback via video surveys stimulates memory recall and immerses the respondent in the world of the brand. As a result, the feedback becomes an experience in itself, leading to a significant rise in the rate of listening participation and heightened involvement of respondents.
Video interaction stimulates the interest of respondents, optimising the duration of surveys and ensuring high-quality data collection.
“Your intellect may be confused, but your emotions will never lie to you”
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